At umissu.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice. It is safe to shop at umissu.com.
Please place orders using our online shop system for the products you prefer. It is quite easy to register with umissu.com. Go shopping right away. You can attempt to place orders by email, fax, or phone for some special occasions. If there is special occasion, please first kindly contact our customer service representatives. Before placing orders, please register with umissu.com. By the way, any products added to your online cart remain there until you check out or remove them.
Please follow the following instructions:
1. Check your login details. Your login username is the email address you used for registration. It might be a problem caused by umissu.com system maintenance - Please wait 30 minutes and try again.
2. Ensure that cookies from www.umissu.com are accepted in your browser (Internet Explorer or others). If the above methods still do not work, please contact customer service. Our customer service representative will help you to resolve the issue.(service@umissu.com)
3. TIP: If you're not sure if the problem is with us or you, please test by logging in with a different set of computers, or try different browsers.
4. If you forget your password, please click Forgot Password at the login and enter the email address associated with your account. A password reset link will be emailed to you when you click Submit.
5. If you made a mistake when you registered, you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.
During the process of purchase, you will receive several emails from us. There will be an email confirming your order information. We will also email you the tracking number after we ship out your package. You also can log in to your umissu account to check the status of all your orders. You can also contact our online salesman or customer service representative to get assistance.(service@umissu.com)
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order. Note: If your order is staying more than one week you may not be able to "reactivate" it by sending payment, as prices, shipping rates, and/or currency conversion rates may have changed. In this case, simply reorder your item.
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible.(service@umissu.com)
Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
To add items to your order without canceling any previous items, contact us. There is no charge for this service. Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy.
All the products are produced strictly in accordance with the production procedures: quality inspection on the assembly lines and strict quality inspection for the finished products. Only high-quality goods can leave the factory and all our manufacturer's factories. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Why did you refund my payment? If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order. Possible reasons for refunding money are:
- PayPal account name and address do not match your order's shipping address, and there was no response when we try to contact you.
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.
1. CANCELLATION BEFORE PAYMENT
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of "test" orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.
If your order is staying unpaid for more than a week, please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency may change. You may need to repeat the order with a new cart.
2. WITHDRAWING AN ORDER AFTER PAYMENT
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes. If the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
During the process of purchase, you will receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order. You also can log in to your umissu account to check the status of all of your orders. By clicking "My Account" on the upper side of our site, you may check all your orders and their status. You can also contact our online salesman or customer service representative to get assistance.(service@umissu.com)
We provide global shipping services to our customers.
Orders will be dispatched within 3-5 business days of placing the order. Please note that we do not process or ship orders on Saturdays and Sundays or holidays. Working days are Monday to Friday, excluding holidays.
Orders may require customs clearance, which may cause delays beyond the delivery estimates provided.
If the product received is damaged, please send a photo of the damaged product, a brief description of the damage, and the order number to the mailbox by email in time. We will follow up as soon as possible.
1. Please check the package carefully.
In most cases, items may still be in the box. Make sure you have thoroughly checked the packaging materials. In some cases, certain items are shipped separately, and if this is the case, you will receive a different tracking number.
2. Contact us
If a product is missing, we can help. Please email photos of the shipping label and box containing the package, a brief description of the condition, and your order number to service@umissu.com. We will follow up with the next steps as soon as possible.
We accept PayPal and credit card payments.
Please rest assured that we do not store any of your credit card information on our website.
Choose a neutral laundry detergent, wash gently by hand, and the water temperature does not exceed 30°C when washing. Silk clothing should not be exposed to the sun and should be dried in a cool and ventilated place. Tumble drying is not recommended.
When ironing, wash and dry the clothes to 70%, then spray clean water evenly, wait for 3-5 minutes for ironing, and the ironing temperature should be controlled below 150°C. It must be covered with a damp cloth before ironing to prevent the high temperature from making the silk brittle.
Static electricity is caused by dry air and non-conductive clothing, so silk also generates static electricity.
Ways to prevent static electricity:
1. Use the battery to roll back and forth on the silk clothing.
2. Use a watering can to spray a small amount of water on the silk clothing, use the discharging principle to increase the humidity, and let the electrostatic charge on the skin surface be released in the water.
3. Apply some body lotion before putting on silk clothes to increase the humidity of the skin and reduce the generation of static electricity.
The weaving of real silk has a direction, and it is smooth when touched in the opposite direction, but not smooth when touched in the opposite direction.
Generally, it will be judged by the unit "Mommie".
Momme is a unit of silk thickness. The larger the momme, the thicker the silk fabric, the heavier the weight, and the higher the cost.
Generally, silk fabrics are divided into 12, 16, 19, 25, 30, and 40 Mommie. It is not that the larger the Mommie number, the better. It is necessary to choose the appropriate Mommie number according to the season of the fabric used.
The momme number of silk scarves is generally 12-14 Mommie, and 16 momme can be used as square scarves and shawls.
Pajamas and other clothes are generally 16-19 Mommie, too thick and the wearing experience is not very good.
Generally, the quality of the bedding is 25-30 Mommie, and the quality is better. In summer, you can choose 16 Mommie, which will be cooler.